Domain Registration

Can I register other types of domain names?
We will try our best to accommodate your request, please contact us by e-mail at cs@skhosting.com.hk
How do I manage my domain name if I do not have a hosting plan?
We provide a domain name control panel for you to manage your domain names.
How do I transfer my domain name to SK Hosting?
You can contact your old service provider to obtain a transfer authorization code and request them to turn the transfer lock off. They will receive an e-mail which will ask them to approve the transfer and they must authorize the transfer before the transfer will take place.

Web Hosting and Enterprise Web Hosting

How do I upload files to my hosting space?
Simply sign-in to your control panel, create an FTP account and you can use your FTP software to upload files to your hosting space.
How do I download a FTP software?
We recommend the FileZilla software package. It is free of charge and you can download it at:

https://filezilla-project.org/download.php?show_all=1
Can I get a discount instead if I do not require a free domain name?
Unfortunately, free domain name cannot be converted to discount.
Are the servers backed up?
All of our servers are running on RAID. However, we do recommend our customers to backup their data on a regular basis.
Will my service stop working if I exceed the number of simultaneous user count?
Of course not, the simultaneous user count denotes the optimal amount of users for that particular configuration. It is for your reference only and we will not stop any services unless they are impacting the overall service level of our services.
How is the simultaneous user count derived?
It is the average number of unique IP connection per 15-minute period.

Dedicated Servers, Virtual Private Servers (VPS OpenVZ), Virtual Private Servers (VPS KVM) and Co-location

Is there extra charge for Windows® Operating Systems?
We provide Windows® Standard Version free of charge.
Do you offer other control panels on top of ZPanel?
ZPanel is a free control panel software which we install for your convenience. If you prefer, you can also purchase the DirectAdmin control panel software.
Can I install other Operation Systems?
Yes, given that they licensing requirements are satisfied.
Can I purchase additional IP addresses?
Yes, please contact cs@skhosting.com.hk for pricing information.
Can I use SSH to access my server?
Most definitely, we can provide that on request.