We will try our best to accommodate your request, please contact us by e-mail at email@example.com
How do I manage my domain name if I do not have a hosting plan?
We provide a domain name control panel for you to manage your domain names.
How do I transfer my domain name to SK Hosting?
You can contact your old service provider to obtain a transfer authorization code and request them to turn the transfer lock off. They will receive an e-mail which will ask them to approve the transfer and they must authorize the transfer before the transfer will take place.
Can I get a discount instead if I do not require a free domain name?
Unfortunately, free domain name cannot be converted to discount.
Are the servers backed up?
All of our servers are running on RAID. However, we do recommend our customers to backup their data on a regular basis.
Will my service stop working if I exceed the number of simultaneous user count?
Of course not, the simultaneous user count denotes the optimal amount of users for that particular configuration. It is for your reference only and we will not stop any services unless they are impacting the overall service level of our services.
How is the simultaneous user count derived?
It is the average number of unique IP connection per 15-minute period.